Terms, Conditions and Privacy Policies

CUSTOMER CARE

Introduction

At Thea Creative prints, our mission is to provide exceptional digital prints that exceed our customers’ expectations. We are committed to offering excellent customer service at every stage of your experience with us. This policy outlines our commitment to you and the standards you can expect from us.

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1. Customer Service Philosophy

Our customer service philosophy is centered on the following core principles:

Respect: We treat every customer with respect and courtesy.

Responsiveness: We aim to respond to customer inquiries and resolve issues promptly.

Transparency: We maintain clear and honest communication with our customers.

Quality: We are dedicated to delivering high-quality products and services.

 

2. Communication Channels

We are available to assist you through multiple communication channels:

                  •               Email: info@theacreative.co.uk

                  •               Live Chat: Available on our website from 10AM to 2 PM, Monday to Friday.

                  •               Social Media: Reach out to us on Facebook, Twitter, and Instagram.

 

3. Response Time

Emails: We strive to respond to all email inquiries within 24 hours on business days.

Live Chat: Real-time assistance during business hours.

Social Media: We aim to respond to messages and comments within 24 hours.

 

4. Order Processing and Delivery

Order Confirmation: You will receive an email confirmation upon placing an order.

Processing Time: Orders are processed within 1-2 business days.

Shipping: Personalised Digital prints will be sent to your email address, and non personalised prints will be available immediately after your payment has gone through. Physical products are sent via Royal Mail and take 3-5 working days.

 

5. Returns and Refunds

At Thea Creative, we strive to provide high-quality products that meet your expectations. Due to the nature of personalised items, once an item has been processed, it cannot be returned or refunded. This policy ensures the integrity and security of our products, digital files are easily duplicated. However, if you encounter any issues such as receiving a damaged, defective, or incorrect file, please contact us immediately. We are committed to resolving any problems promptly to ensure your satisfaction.

 

6. Handling Issues and Complaints

Reporting Issues: If you encounter any issues with your order, please contact us immediately. Provide your order number and a detailed description of the problem.

Resolution: We aim to resolve all complaints within 5 business days. We may offer a replacement, refund, or other appropriate solutions based on the situation.

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7. Privacy and Confidentiality

We value your privacy and are committed to protecting your personal information. Please refer to our Privacy Policy for details on how we collect, use, and safeguard your data.

 

8. Feedback

Your feedback is essential to our continuous improvement. We welcome your suggestions and comments. You can provide feedback through our website, email, or social media channels.

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9. Continuous Improvement

We regularly review and update our customer care policies to ensure we provide the best possible service. We are committed to learning from our customers and adapting to meet their needs.

 

Conclusion

At Thea Creative, your satisfaction is our priority. We are dedicated to providing a seamless and enjoyable customer experience. Should you have any questions or need assistance, please do not hesitate to contact us.

 

Thank you for choosing Thea Creative.

For any further assistance, please reach out to us at info@theacreative.co.uk

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PRIVACY & SAFETY

 

Introduction

Thea Creative is committed to protecting the privacy and safety of our customers personal information. This policy outlines the types of information we collect, how we use it, and the measures we take to ensure your information remains secure.

 

1. Information Collection

We collect various types of information to provide and improve our services:

Personal Information: When you place an order, create an account, or contact us, we may collect personal information such as your name, email address, phone number, shipping address, and payment details.

Usage Data: We collect information on how you interact with our website, such as your IP address, browser type, pages visited, and the time and date of your visit.

Cookies: Our website uses cookies to enhance your browsing experience. Cookies are small data files stored on your device that help us remember your preferences and understand how you use our site.

 

2. Use of Information

We use the collected information for various purposes:

Order Processing: To process and fulfil your orders, including shipping and billing.

Customer Support: To respond to your inquiries and provide customer support.

Personalisation: To personalise your experience on our website and offer tailored content and recommendations.

Improvement: To analyse usage patterns and improve our website, products, and services.

Marketing: To send you promotional materials and updates if you have opted in to receive them. You can unsubscribe from these communications at any time.

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3. Information Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, conducting business, and servicing you. These providers are contractually obligated to protect your information and use it only for the purposes specified by us.

Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction. We will notify you of any such change in ownership or control of your personal information.

 

4. Data Security

We implement a variety of security measures to protect your personal information:

Encryption: We use encryption technologies to safeguard your sensitive information during transmission and storage.

Access Controls: Access to your personal information is restricted to authorised personnel who need it to perform their job duties.

Regular Audits: We regularly review our security practices and procedures to ensure they are up to date and effective.

 

5. Your Rights and Choices

You have the following rights regarding your personal information:

Access: You can request a copy of the personal information we hold about you.

Correction: You can request that we correct any inaccuracies in your personal information.

Deletion: You can request that we delete your personal information, subject to certain legal limitations.

Opt-Out: You can opt out of receiving marketing communications from us by following the unsubscribe instructions in those communications.

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6. Children's Privacy

Our services are not intended for children under the age of 13. we do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received personal information from a child under 13, we will delete such information from our records.

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7. Changes to This Policy

We may update this Privacy and Safety Policy from time to time. we will notify you of any changes by posting the new policy on our website. You are advised to review this policy periodically for any changes.

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8. Contact us

If you have any questions or concerns about this Privacy and Safety Policy or our data practices, please contact us at:

Email: info@theacreative.co.uk

 

Conclusion

At Thea Creative Prints, your privacy and safety are of utmost importance to us. We are committed to protecting your personal information and providing a secure online experience. Thank you for trusting us with your printing needs.

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For any further assistance, please reach out to us at info@theacreative.co.uk