​At Thea Creative, we aim to deliver your prints quickly and efficiently. This policy outlines our procedures for the delivery of products, ensuring a smooth and hassle-free experience for our customers.

 

1. Order Confirmation

Upon placing an order you will receive an email confirmation detailing your purchase. This email will include a summary of your order and the estimated time for delivery.

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2. Processing Time

Digital

Standard Processing for digital non personalised prints will be available to download via the download link.

Custom or personalised digital prints will be sent to your email address within 1-2 business days.

Physical prints will be processed within 1-2 business days and sent to your address, postage is 2-3 business days.

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3. Delivery Method

Digital Delivery: Once your order has been processed, you will receive an email containing a download link for your digital prints. This link will allow you to download the files directly to your device.

File Format: Digital prints are delivered in commonly used file formats (e.g., JPEG, PNG, PDF), as specified in the product description or agreed upon during the ordering process.

Physical delivery: Once your order has been placed you will recieve your item within 4-5 working days

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4. Delivery Confirmation

Download Link: The email containing your download link will serve as your delivery confirmation. Please ensure you check your inbox (and spam/junk folders) for this email.

Access Period: The download link will be available for a specified period (30 days) from the date of delivery. Please download and save your files within this timeframe.

Physical items will be sent via Royal Mail to the address specified on your order

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5. Issues and Assistance

Delivery Problems: If you do not receive the download link within the estimated processing time, please contact us immediately.

Technical Assistance: If you encounter any issues with downloading or accessing your digital prints, we will be available to assist you during business hours.

Physical items: If you do not recieve your item within the expected time frame of 4-5 working days, please allow 2 days for 

 

6. Non-Returnable Policy

Non-Returnable: Please note that prints are non-returnable and non-refundable once they have been delivered via email or posted. Exceptions can be made in cases where the digital file is damaged, defective, or incorrect. For more information, please refer to our Customer Care Policy.

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7. Contact Information

If you have any questions or need further assistance please contact us at info@theacreative.co.uk

 

Conclusion

At Thea Creative, we am committed to providing a seamless experience for our customers. Thank you for choosing Thea Creative.

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For any further assistance, please reach out to us at info@theacreative.co.uk